Spin to save: savi in Grocery Trader
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Our latest research on gamification and coupons in grocery shopping has been picked up by Grocery Trader — and the findings are striking.
87% of shoppers would be more likely to play a game or enter a prize draw if guaranteed a freebie or special offer. Coupons are now the single most powerful influence on in-store purchasing decisions — outweighing loyalty points and cashback. And 76% of Gen Z shoppers say they’d switch supermarkets if a coupon isn’t accepted.
The era of ‘nice to have’ loyalty is over. Shoppers want instant, flexible value — and brands that don’t deliver are losing them to competitors.
Read the full piece here:
Lidl’s loyalty shake-up is a wake-up call for FMCG brands
Lidl didn’t change its loyalty scheme quietly. This week, the discount supermarket scrapped its longstanding system of free vegetables, pastries and spending-based rewards — replacing everything with a points model similar to those offered by Tesco, Sainsbury’s and most of the mainstream grocery pack.
Product Recalls are rising. Here’s what the best brands – and their Consumer Care Teams – do differently
Product recalls are an unavoidable and expensive reality for FMCG brands and retailers. When a product recall occurs, speed and control are critical. Consumer trust, regulatory exposure, and brand reputation can be impacted within hours. Traditionally, managing a recall at the till is a clunky, manual process that relies on “hoping” the right batch is identified. But in an era where shoppers are already on edge about their spending, a mishandled recall is more than just a logistical headache; it’s a direct threat to brand loyalty.