Create more loyal and satisfied customers with flexible resolution tools.
Carelink provides easy-to-use mobile coupons, printed vouchers and even print-at-home coupons to successfully replace unsatisfactory products, or it can generate direct cash transfers securely when only a refund or compensation will do.
New! Carelink now offers a Charity Donation option. Since launch almost 1 in 5 customers (19%) have chosen to give back, with the average donation ranging between £2–3 per person. It proves that even the smallest contributions, when multiplied across thousands of interactions can deliver meaningful impact.
Our Carelink platform can be configured, branded, and accessed by agents from anywhere in the world.
Multinational corporations can take advantage of the significant financial and operational gains that come from the capacity to make cash refunds and distribute branded coupons at scale.
Carelink is the best way for any brand to efficiently handle product recalls, compensation, refunds, and goodwill gestures in an instant.
Customer claim created by
Care Agent
Agent generates digital coupons or cash transfer link in Carelink
Renumeration delivered to customer via email
Claim resolved,
customer satisfied!
