privacy policy

This Privacy Policy describes how savi collects and uses data while protecting your privacy.


Effective Date: 1st September 2023

savi (we, us, our or savi) are committed to protecting and respecting your privacy. We acknowledge that you do not want the information you provide us with to be distributed indiscriminately and this policy, together with our Terms of Use, explains what information we gather when you visit (Site) or otherwise provide us with your personal data electronically and sets out how we use, process and protect your information. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Site is operated and provided by NCH Marketing Services Limited, trading as savi. We are a limited company registered in England. Our registered company number is 03262245, and our registered office is at Weldon House, Corby Gate Business Park, Priors Haw Road, Corby, Northamptonshire, NN17 5JG. By using this Site or by otherwise providing us with your personal data electronically, you acknowledge that we will be collecting and using your information in accordance with this privacy policy. We may change our privacy policy at any time. Any changes to the privacy policy will be posted on this website so that you are aware of the information we collect, how we use it, as well as the latest updates on how we maintain the secure portions of our website, therefore we encourage you to visit this area frequently to stay informed. When changes are made, we will post the effective date at the top of this page and provide you with notice of such changes. In addition, we will always obtain your express consent before we collect or process your personal data in a different way or for a different purpose.

This Site is not intended for children and we do not knowingly collect data relating to children.

What Data Is Collected From You?

We may collect and process the following personal information about you:

  • Information you provide to us when you register with us and/or sign up to receive any vouchers, rewards or promotions which we may make available to you such as:

– Your name

– Email address

– Date of birth

– Age

– Postcode

– Gender

– Marketing preferences

– Your areas of interest

  • Information which is provided to us when you download or use any vouchers, or take advantage of any promotions or offers which we make available to you such as the voucher, promotion or offer downloaded or used, the date and time at which you used it and whether you used it online (and if so the device used) or in a retail outlet (and if so the location of that retail outlet). Please note whilst most of this information will be obtained directly from you at the time you download or use the relevant voucher, promotion or offer in some cases we may receive additional information from the brand or retailer against whom the voucher, offer or promotion is redeemed;
  • Other information that you provide by completing forms on the Site, including subscribing to any service offered by us (Service), or when you upload or submit any material via the Site, or request any information
  • Communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.
  • Information from surveys that you may have completed for research purposes, although it is at your discretion as to whether you complete these.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services. When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, and website from which you have come to the Site and your IP address (the unique address which identifies your device on the internet) and your operating system, which are automatically recognised by our web server. This information is only used in an anonymized or aggregated form to assist us in improving the Site.

What About IP Addresses & Cookies?

The Site uses cookies or similar technology to collect information about your access to the Site. Cookies are small text files stored on your computer which include a unique reference code that a website transfers to your device to store and sometimes track information about you. They relate to a specific site and can be used to enhance that site’s functionality and your interaction with it.

When you visit the Site, you have the choice whether to accept cookies by clicking on your preference at the bottom of the page. You can also control the use of cookies on your computer by adjusting your web browser preferences, choosing to allow them, block them, only allow them from selected sites or only allow certain types of cookies. Please note that in some cases, restricting cookies may limit site functionality.

We use cookies to obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. This information helps us to improve the Site and to deliver a better and more personalised service to you. Our use of cookies enables us to:

– estimate our audience size and usage pattern;

– store information about your preferences, and so allow us to customise the Site according to your individual interests;

– speed up your searches; and

– recognise you when you return to our Site.

Some of the cookies used on our Site are set by us and some are set by third parties who are delivering services on our behalf. If we allow advertisers to use our Site then they may also use cookies, over which we have no control.

Most computer and some mobile web browsers automatically accept cookies but, you may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies or to notify you each time a cookie is set. Please note however, if you selected this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access our Site.

When you access the Site from certain devices we may also collect your IDFA/Advertising identifier. The IDFA/Advertising identifier is an anonymous ID provided by your operating system. We may share this anonymised data with our third-party partners so as to ensure we provide accurate and relevant advertising across various operating systems and devices, and to allow us to analyse the effectiveness of our advertising campaigns. Details of how to opt out of IDFA/ Advertising identifier data-sharing can be found on your mobile device operating settings.

Uses Made Of Your Information

We will use the personal information you provide to:

– make you aware of vouchers, offers and promotions that we have available from time to time which we think may be of interest to you, provided that you have given us your consent to do so (as to which see below);

– send you vouchers, offers or promotions which our third party partners are offering, where you have consented to us doing so;

– facilitate or allow you to redeem or take advantage of any voucher, offer or promotion which we have offered to you in accordance with our legitimate interests;

– personalise the advertisements, vouchers, offers and promotions which are presented to you. We do this by using your browsing data along with the information we have collected about the vouchers, offers and promotions you have previously engaged with to ensure you only receive the advertising, promotions, vouchers and offers which are of most interest to you, in accordance with out legitimate interests;

– ensure that content from our Site is presented in the most effective manner for you and for your computer in accordance with our legitimate interests;

– provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

– carry out our obligations arising from any contracts entered into between you and us;

– allow you to participate in interactive features of our service, when you choose to do so;

– communicate with you and to respond to any questions, comments or complaints you may have in accordance with our legitimate interest.

We may also share your personal data with our third party partners but will only disclose information about you to third parties where we have your explicit consent to do so and as described below (“Disclosure and Sharing of Data”). We may provide third parties with anonymised, aggregated data at any time as this no longer constitutes personal data and it will not be possible for the third party to identify you from that data.

Information we collect relating to web server requests is used for completion of the current activity (e.g. a request to view a web page) and are stored in log files, which are processed to provide statistical information about usage, load on servers, traffic patterns, troubleshooting, incident investigation, etc. This information cannot be used to identify you. Analysis of web usage may be used for:

– systems and performance monitoring;

– research;

– marketing (e.g. analysis of demographic information and user behaviour).

Information gathered by specialist applications such as e-learning tools and portals will be used to support the function and management of those applications.

We may also use your personal information:

– to allow you to exercise your rights in relation to your personal data (as described below) in accordance with our legal obligations;

– for our internal reporting and administration purposes in accordance with our legitimate interests;

– to comply with any procedures, laws and regulations which apply to us. This may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and

– to establish, exercise or defend our legal rights.

We will only send you vouchers, offers and promotions where you have explicitly consented to us doing so. Similarly we will only share your personal information with our third party partners where you have given explicit consent for us to do so. You have the right to withdraw your consent at any time as further explained below.

Where we are relying on our legitimate interests to process your personal data we will only do this where our interests are not outweighed by your rights and freedoms. Our legitimate interests include providing you with the best possible user experience and to ensure the smooth running of our business and the Site. We also have a legitimate interest in responding to any question, comment or complaint you may make.

Where We Store Your Personal Data

Information that you submit via the Site may be sent to, and stored on secure servers located outside the United Kingdom (“UK”). It may also be processed by staff operating outside the UK who work for us or for one of our suppliers or third party partners. Such staff maybe engaged in, among other things, ensuring you receive, and are able to take advantage of, the vouchers, offers and promotions you have consented to receive.

By submitting your personal data to us via the Site, you agree to this transfer, storing or processing. savi will take all steps reasonably necessary so that your data is treated securely and in accordance with this privacy policy. In the event your data is transferred outside of the UK and/or accessed by any authorized third party processor orthird party partner, savi will take steps to ensure your personal data is protected to the same or greater extent that we protect your data. Any transfers to third countries will be done in accordance with all applicable laws and subject to the terms of a lawful instrument permitting such access or transfer which may include, where there is no finding of adequacy issued by the Information Commissioner’s office, use of the International Data Transfer Agreement or International Data Transfer Addendum approved by the Information Commissioner for such purposes. If we provide an application to enable any payment transaction then this will be encrypted using SSL technology or such advanced replacement technology as is reasonably available to us.

Should you wish to obtain a copy of the safeguards which are in place then please let us know using the contact details set out below.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data when it is in transit over the internet to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to minimise and prevent unauthorised access.

Disclosure & Sharing Of Data?

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries for our internal administration purposes in accordance with our legitimate interests.

We may also disclose your personal information to third parties:

– Where you have consented for us to do so, so that those third parties can provide you with vouchers, offers or promotions;

– To allow you to redeem any voucher, promotion or offer issued by a third party partner where necessary and where we have your consent to do so.

– In the event that we undergo re-organisation or sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

– If savi or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

– We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect the Site or the rights, property or personal safety of any person.

How long we keep your data

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may need to keep your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate period we should keep your data for, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, together with the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see ‘You Rights’ below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

– If you want us to establish the data’s accuracy.

– Where our use of the data is unlawful but you do not want us to erase it.

– Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

– You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. Where you wish to withdraw consent you can do so at any time by clicking on the relevant link in any email we send to you, following the instructions we provide online, by amending your account preferences or by sending a request to

Should you wish to exercise any of your rights above you can do so by contacting us at

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please review this page on a regular basis in order to keep updated of any such changes. In the event we make any changes to the types of personal data we collect or how it may be used, we will also provide you with a notice in advance of such changes and ask for your consent before such changes take effect. If you do not consent to such changes, we will not use any of your personal data in any way for which you have not been provided clear notice and a choice for how your data may be used.

Contact and Complaints

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed via our contact form using the subject “savi Privacy Policy” or by sending an email to

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.